Question 1

How do I create a poll?

Accepted Answer

Creating a poll can be a great way to engage the students in your ministry or pick the best spot for your upcoming leader retreat.  You can quickly create polls in any chat by following these steps:

When in a group chat, press the ‘+’ button in the bottom left corner
Press ‘Polls’
Type in your question
Write your potential answers
If you would like to add more answers, press ‘Add another answer’
Press the ‘✓’ in the top right corner

For a full list of how-to's download the file below ↓

Question 2

How do I turn off/on chat notifications?

Accepted Answer

You can individually mute chats by:
Press the ‘Chats’ button in the navigation bar
Press and hold on a group to get more options
Select ‘Mute Chat’

You can mute all notifications by:
Press the profile button in the bottom right corner
Select ‘Profile’
Untoggle ‘Chats’ under 'Notification Settings'
Press the ‘✓’ in the top right corner

For a full list of how-to's download the file below ↓

Question 3

How do I/my leaders moderate chat?

Accepted Answer

If you or your leaders encounter a message that you'd like to have deleted, simply hold your finger down on the message (long-press) and select 'Delete Message.'

If you or your leaders think that something needs to be reviewed by a TWELVE admin, you can also select 'Report.' A student or leader who selects report will also send a report to the Ministry Admin.

For a full list of how-to's download the file below ↓

Question 4

How do I monitor 1-on-1 chats?

Accepted Answer

Monitoring 1-on-1 chats is super easy! Whenever a chat is started between a kid and a leader, it will appear in the 'Moderate Chats' list. You can find this list by pressing the shield icon in the top right of the 'Chats' page. The Ministry Admin won't be able to send messages in that chat, but they can still see the messages, delete messages, and receive notifications (notifications are turned off by default for chats you aren't a part of).

For a full list of how-to's download the file below ↓

Question 5

How do I get on the Web App?

Accepted Answer

You can access the Web version of TWELVE by navigating to: app.twelveapp.co.

We're here to help

Support@TWELVEapp.co

What is TWELVE?

Who created TWELVE?

Who develops TWELVE?

What features are included in the app?

Is TWELVE safe?

What makes TWELVE different from other messaging apps?

What devices support the TWELVE app?

How are resources in the library chosen?

TWELVE is a discipleship app that builds on your current ministry model. It's a safe, effective platform to help you stay connected with your students after they go home.

Support@TWELVEapp.co

How do I set up my ministry?

How do I get my ministry on TWELVE?

How do I create new group chats?

How do I get the students and leaders from my ministry on the app?

Can I turn off the chat for a group so they can just use the other features?

How do I add parents to the app?

How should I talk to my board or senior pastor about TWELVE?

Simply download the app and get started! More of a visual learner? Watch our video walkthroughs on YouTube here.

Support@TWELVEapp.co

How do I use the app?

How do I create a poll?

How do I turn off/on chat notifications?

How do I/my leaders moderate chat?

How do I monitor 1-on-1 chats?

How do I get on the Web App?

There are a few things to learn. We find the best way to learn is to download the app and get started! More of a visual learner? Watch our video walkthroughs on YouTube here.

Support@TWELVEapp.co

Parent Questions

How do I get my kid(s) on TWELVE?

We lost our invitation code. How do we get a new one?

Is TWELVE safe?

Looked through our website, and still have questions about TWELVE? You can contact us at the email below!

Support@TWELVEapp.co

Free Resources

Digital Discipleship 101

TWELVE Mobile App 101

Guide: Create Your Ministry in Minutes

Info For Boards & Executive Leaders

Parent Handout

Tips for Camps

Parental Consent Form Template

Digital Communication Policy Example

We want you to be ready when you connect with your kids and youth online. Below is a collection of free resources to help you do that safely and effectively!

Support@TWELVEapp.co