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To connect with a TWELVE team member, email
What is TWELVE?
TWELVE is a ministry of One Hope Canada. One Hope Canada develops life-long followers of Jesus by clearly communicating the Gospel through Bible camps, community ministries, and other innovative ministry strategies. One Hope Canada partners with more than 400 local churches across the country, reaching more than 30,000 children and youth each year.
TWLEVE has been developed entirely in-house by a team of passionate believers that understand our mission, have kids of their own, and know child-safety!
TWELVE features an array of helpful tools for your ministry, including:
✓ Direct & group messaging
✓ Photo & video sharing
✓ Interactive Polls
✓ Ministry Feed
✓ Custom quizzes
✓ Over 300 free resources
✓ A myriad of safety features
Visual features list: TWELVEapp.co/features.
Your child's safety is a top priority for the TWELVE team. We don't cut corners when it comes to digital safety TWELVE is one of the safest communication apps for kids and youth that you'll find on the market today. Our security features include:
✓ Chat logs ✓ Closed communities ✓ Intelligent image moderation ✓ Timed chat limitations ✓ Intelligent Text Moderation
✓ Strict Data Protection ✓ Message and content reporting ✓ Manual moderation tools TWELVE meets (and regularly exceeds) all North American laws and regulations regarding app usage for kids and teens, and our terms and conditions encourage ministries to acquire further child-safety training and safeguards. More details on our safety features: TWELVEapp.co/safety.
Here are three key reasons TWELVE stands out:
Our passion for effective, accessible, and safe discipleship.
Our commitment to go above and beyond when it comes to the safety of kids and leaders.
Our desire to build God's Kingdom through digital ministry.
More details on what makes us stand out: TWELVEapp.co/why-twelve
TWELVE is available on all updated iOS & Android tablets & smartphones.
Where we do have an Admin Portal you can access through your computer's internet browser for managing ministries, we do not offer a desktop app for chatting at this time.
The Resource Library is a curated collection of materials from trusted provider partners. While each partner has been carefully vetted to ensure alignment with our mission and values, we do not review every individual resource they contribute.
If you come across any content that raises concerns or doesn’t seem to reflect the standards we uphold, please don’t hesitate to reach out. We're committed to maintaining a library that supports safe, effective, and Christ-centered discipleship—and your feedback helps us do that.
You can contact us any time at Support@TWELVEapp.co
TWELVE is a discipleship app that builds on your current ministry model. It's a safe, effective platform to help you stay connected with your students after they go home.
To connect with a TWELVE team member, email
How do I set up my ministry?
Creating a new chat on the mobile app can be done in 4 quick steps (See below for Admin Portal instructions)
Press the ‘Chats’ button in the navigation bar
Press the ‘+’ button
Press the ‘New Group’ button
Name the group and press ‘Add’
For a full list of mobile how-to's download the file below ↓
Creating a new chat in the Admin Portal can be done in 4 quick steps
Select ‘Groups’ from the menu on the left
Click ‘New Group’
Name the group, choose which group this new group will fall under
Click 'Create'
For a full list of Admin Portal how-to's download the file below ↓
To invite more than a few people at a time, we recommend using the Admin Portal. Admin Portal instructions are below.
Inviting students and leaders using the mobile app is easy!
Press the ‘Chats’ button in the navigation bar
Press the ‘+’ button
Press ‘Invite Person to TWELVE’
Select their role
Input their email
To invite more than one person at a time, press the green ‘+’ button
Press ‘Invite’
For a full list of how-to's download the file below ↓
Inviting students and leaders using the Admin Portal is easy!
Select ‘Invitations’ from the menu on the left
Press ‘Invite’ in the top right corner
Write or paste the email(s) of those you would like to invite
Select the group you would like to invite them to
Select their role
Press ‘Invite’
For a full list of how-to's download the file below ↓
Yes you can! You can turn off the option to chat for both existing groups and new groups. This is a great way to organize your ministry or remove the ability to chat altogether if you don't want to use that feature.
Existing Groups
Press the ‘Chats’ button in the navigation bar
Press and hold on a group to get more options
Select ‘Edit Group’
Untoggle the ‘Chat Enabled’ feature so it turns grey
Press the ‘✓’ in the top right corner
New Groups
Press the ‘Chats’ button in the navigation bar
Press the ‘+’ button
Press the ‘New Group’ button
Name the group
Untoggle the 'Chat' feature
Press 'Add'
NOTE: Doing this will remove the ability for anyone to chat in this group. You can turn the chat function back on by navigating to the "Manage Groups" screen under 'Administration in the pop-out menu, selecting the group, turning the chat back on, and pressing the "✓" button.
For a full list of how-to's download the file below ↓
Currently, there is no dedicated 'parent' role. However, you are free to add parents as students or leaders, the same you would anyone else!
For a full list of mobile app how-to's download the file below ↓
For a full list of Admin Portal how-to's download the file below ↓
Every team is different, but we do know some of the common questions boards ask.
Q: How much does it cost?
A: TWELVE is 100% donor funded. We would really appreciate if you were able to give, but there is no obligation if it's not in your budget.
Q: Is it safe?
A: TWELVE regularly exceeds required safety standards and is the safest option available. That's for your kids, your leaders, and your ministry. Some of our safety features include:
✓ Chat logs ✓ Closed communities ✓ Automatic image moderation ✓ Timed chat limitations ✓ Profanity filter
✓ Strict Data Protection ✓ Message and content reporting ✓ Manual moderation tool
Q: Is it worth the effort?
A: Absolutely. A number of studies have shown that a majority of the kids and youth that stay in the church when they grow up do so not because of the quality of teaching, games, or giveaways - but because of a genuine connection with a leader. Not keeping the conversation going during the week can be the difference between being a 'church friend' and being a real friend.
We've included a handout you can provide to your board to help get this message across. There is more information about features, safety, and effectiveness throughout our site!
Simply download the app and get started! More of a visual learner? Watch our video walkthroughs on YouTube here.
To connect with a TWELVE team member, email
How do I use the app?
Creating a poll can be a great way to engage the students in your ministry or pick the best spot for your upcoming leader retreat. You can quickly create polls in any chat by following these steps:
When in a group chat, press the ‘+’ button in the bottom left corner
Press ‘Polls’
Type in your question
Write your potential answers
If you would like to add more answers, press ‘Add another answer’
Press the ‘✓’ in the top right corner
For a full list of how-to's download the file below ↓
You can individually mute chats by:
Press the ‘Chats’ button in the navigation bar
Press and hold on a group to get more options
Select ‘Mute Chat’
You can mute all notifications by:
Press the profile button in the bottom right corner
Select ‘Profile’
Untoggle ‘Chats’ under 'Notification Settings'
Press the ‘✓’ in the top right corner
For a full list of how-to's download the file below ↓
If you or your leaders encounter a message that you'd like to have deleted, simply hold your finger down on the message (long-press) and select 'Delete Message.'
If you or your leaders think that something needs to be reviewed by a TWELVE admin, you can also select 'Report.' A student or leader who selects report will also send a report to the Ministry Admin.
For a full list of how-to's download the file below ↓
Monitoring 1-on-1 chats is super easy! Whenever a chat is started between a kid and a leader, it will appear in the 'Moderate Chats' list. You can find this list by pressing the shield icon in the top right of the 'Chats' page. The Ministry Admin won't be able to send messages in that chat, but they can still see the messages, delete messages, and receive notifications (notifications are turned off by default for chats you aren't a part of).
For a full list of how-to's download the file below ↓
You can access the Admin Portal by navigating to: app.TWELVEapp.co . To learn more about how to use the Admin Portal, you can download the PDF below.
There are a few things to learn. We find the best way to learn is to download the app and get started! More of a visual learner? Watch our video walkthroughs on YouTube here.
To connect with a TWELVE team member, email
Parent Questions
Getting your kids on TWELVE is easy!
Download the app from your mobile device's app store
Select 'Redeem Code'
Enter the code included in your ministry's invitation email
Follow the on-screen prompts to finish account creation
A new invitation code can be sent by your ministry at any time, simply ask them to be re-invited and they can take it from there!
Ministries use app.TWELVEapp.co to set up chats, add students and leaders, and change app settings. For privacy and safety, parents do not have access to the TWELVE Admin Portal.
To make an account for your child on TWELVE follow these steps instead:
Download the app from your device's app store
Select 'Redeem Code'
Enter the code included in your ministry's invitation email
Follow the on-screen prompts to finish account creation
If you have lost your code, reach out to your ministry to re-invite your child.
Your kids' safety is a top priority for the TWELVE team. We don't cut corners when it comes to digital safety FaithSpark is one of the safest communication apps for kids and youth that you'll find on the market today. Our security features include:
✓ Chat logs ✓ Closed communities ✓ Intelligent image moderation ✓ Timed chat limitations ✓ Intelligent text moderation
✓ Strict Data Protection ✓ Message and content reporting ✓ Manual moderation tools TWELVE meets (and regularly exceeds) all North American laws and regulations regarding app usage for kids and teens, and our terms and conditions encourage ministries to acquire further child-safety training and safeguards. More details on our safety features: TWELVEapp.co/safety.
Looked through our website, and still have questions about TWELVE? You can contact us at the email below!
To connect with a TWELVE team member, email
Free Resources
Every ministry is different. If you intend on using this example for your ministry, you must alter it to ensure the language and level of protection is consistent and appropriate for your ministry, policies, local laws, and insurance requirements. Per our Terms and Conditions to use the TWELVE app, it is a requirement that your ministry properly train and supervise all employees and volunteers who use or access TWELVE.
This example represents a policy that a youth group in a Canadian context may use to keep their ministry and members protected. Feel free to reach out to Hello@TWELVEapp.co if you have any questions!
We want you to be ready when you connect with your kids and youth online. Below is a collection of free resources to help you do that safely and effectively!
To connect with a TWELVE team member, email